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Salem Support
Systems specializes in providing business solutions to our clients' IT problems. |
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Custom developed applications to address clients' business needs. |
Proven methods to minimize downtime and maximize investment. |
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A solid approach to ensure data integrity and functionality. |
Total solutions for hardware and
software issues. |
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A structured plan to address data
warehouse needs for any business. |
The focused expertise required to see
any project through implementation. |
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Our answer to any e-commerce need. |
Custom security applications built to
protect the client's systems. |
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A specific proposal for HIPPA
compliance. |
A professional approach to user and
systems support. |
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Focused on helping businesses through
organizational changes. |
Initiatives for intranets, Internet,
extranets, and web enabling applications. |
Salem Support Systems takes a structured approach to all custom application development and enhancement. Our initial analysis of the business needs, existing systems and platforms, and desired functionality yields a project plan in which we detail our proposed solution and how it will accomplish the client's goals.
Our next step is the design phase. We carefully determine our resource needs for each project, and we select professionals - specialists in their chosen technologies - to develop the application. Salem's staff of consultant's carry an average of 8 years of development background. This type of expertise ensures the code will be solid, the application will be fully functional, and the product will be delivered exactly as specified by the client. All of Salem's development work is documented in full detail, and we insist on providing complete knowledge transfer to the client after testing and implementation.
Finally, Salem Support Systems offers Application Maintenance services. After successful implementation, Salem is accessible to each client for any maintenance or enhancements required by today's changing business needs.
Salem Support Systems understands the needs of our client's systems. We take a structured approach in designing databases to meet the needs of each IT department we service. Salem assures a design which will address data normalization and integrity. Whether a client is creating new databases or revamping their existing setup, Salem's team delivers the right solution at the right time.
Salem Support Systems also offers database administration services. We can provide highly skilled DBAs to monitor any database application.
Building a successful data warehouse is on the mind of many IT managers. Salem Support Systems has the expertise required to deliver a streamlined solution tailored to the specific needs of our clients. Our staff is fully versed in several data warehouse products, which means we can either help you select the best product for your environment, or efficiently use the products you have already implemented.
To survive in today's business world, companies are realizing E-commerce capabilities are becoming a necessity. Salem Support Systems takes a unique approach to this solution. Rather then redeveloping multiple applications, Salem's team investigates the option of web enabling the client's existing code. This option saves the client money and time, and generally realizes faster time to implementation. We offer keen insight into today's cutting edge technologies, and we show our clients benefits they hadn't imagined.
Specific to the healthcare industry, Salem Support Systems has developed a solid approach to assisting clients with HIPPA requirements. Salem has a solid history of assisting clients with EDI transactions. This experience, coupled with our expertise with IDX software products, MUMPS, and several other popular healthcare packages, will allow us to successfully implement the system changes necessary for HIPPA compliance.
Many businesses find themselves ever shifting to keep up with the demands of emerging technology, changing business techniques, and new competition. Salem Support Systems can assist the Information Systems departments through these kinds of restructuring.
We have found the key to successful process or organizational change comes through listening to what the client is doing vs. what they want to be doing. Rather than offering a canned approach, we tailor our Management Services to the need of the client. Our expert staff interviews the client's management team and reviews the specific functions of each organizational group. With the information gleaned from our analysis, we develop an Organization Plan for the client, and we explain the best approach for implementing the change.
Systems migration can be a delicate process for most companies. Salem Support Systems has participated in a multitude of migrations, from platforms to applications. When faced with a migration project, Salem responds by gathering a team of professionals who have already completed a similar task. Our approach ensures minimal downtime at the client site, and a maximum return on the client's investment in us and their new technology. Particular care is taken during all migration projects to thoroughly document all activity. This documentation serves as a reference point for the client during the migration itself as well as long into the future.
Salem Support Systems offers a selection of networking services, including design, implementation, and administration. We have implemented both homogeneous and heterogeneous networking solutions in LAN, MAN, and WAN environments. After completing the initial design and installation, Salem offers additional services through network administration and technical support.
Salem Support Systems' Project Management approach has led many projects to successful implementation. Our Project Managers share an average of 12 years of management background. The key to our project management success is simple. We document each step in the project, and we discuss our progress and documentation with the client regularly to ensure client directed goals are being met.
Our first step is working with the client to develop specific project deliverables. Salem's Project Manager then develops a Project Plan and identifies the resources necessary to reach the goals of the project. If a project gets off track for any reason, our Project Managers react quickly to refocus resources and re-evaluate project plans. We are well versed with many project planning tools, and we are pliable enough to use whichever product the client is most comfortable with.
Of all the IT issues, security is probably the biggest player. An open system can lead to data loss, lack of confidentiality, or even sabotage. Salem Support Systems offers our clients an array of security solutions. We typically work within the systems already in place at our client locations, but we have also recommended the use of specific security packages to assist in creating a totally secure environment. Salem is skilled at developing both centralized and decentralized systems, per the client's specific need.
Salem Support Systems has found this business area to be a key resource for many companies. No matter how well an application has been developed, it is not truly functional without proper user support.
Salem addresses this area with professional support specialists. We investigate the client's environment and their specific support issues. We then deploy qualified individuals to offer the knowledge required by the client's users. We ensure accurate documentation of all support calls. Our support staff is knowledgeable in multiple call tracking software products, such as Applix, Magic, Remedy, and others. This knowledge base means Salem's team will start solving technical issues immediately, without ramp up time in learning the client's environment.
Salem Support Systems also offers help desk outsourcing services. Our outsourcing solution encompasses all levels of user support. Salem will staff and manage the support team, either in an off-site facility or within the client's own offices. This option allows client management to stop focusing their efforts on hiring and supervising support employees, and start focusing their energy on taking care of business.
Salem Support Systems takes a unique approach to web development. Most businesses today already have a web presence, but they are interested in creating a more functional web environment. Salem's team assesses the existing site, and works with the client to determine what functionality needs to be added. We address several issues with the client during this analysis phase to ensure the new site will be accessible by multiple browsers. We also discuss hardware, security, and hosting options with the client to guarantee optimum performance of the site. Our web development team's knowledge of backend databases ensures forms and inquiries for the site will be properly addressed.
Salem Support Systems also works with clients to develop intranets and extranets.
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1020 31st Street, Suite 135
Downers Grove, IL 60515 630-515-0100 ¨ solutions@salemsupport.com |
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